Refund Policy

Refund Policy

Effective Date: [Date]

We at [Your Company Name] want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a refund, exchange, or store credit subject to the following conditions.

1. Eligibility for Refund

To be eligible for a return and refund, the following criteria must be met:

1. The item must be returned within [Number] days of the original purchase date.
2. The item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
3. You must provide the original receipt or proof of purchase.

2. Non-Refundable Items

Certain types of items cannot be returned:

1. Gift cards
2. Downloadable software products or digital files
3. Perishable goods (e.g., food, flowers)
4. Some health and personal care items (e.g., specific cosmetics)
5. Sale or clearance items (unless defective)

3. Return Process

To initiate a return:

1. Contact Us: Email us at [Your Contact Email Address] with your order number and the reason for the return.
2. Shipping: We will provide instructions on how to return the item.
3. [Choose one: Customers are responsible for paying return shipping costs, OR we provide a prepaid return label.]
4. Shipping costs are non-refundable.

4. Refunds (If Applicable)

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

1. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within [Number] business days.
2. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company/bank; it may take some time before your refund is officially posted.

5. Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [Your Contact Email Address] for instructions.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

7. Contact Us

If you have any questions about our refund policy, please contact us:

1. Email: [Your Contact Email Address]
2. Contact Page: [Link to your Contact Us page]